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Lancers Group

Legal

Privacy Policy

Last updated: 9 September 2026

Lancers Group Ltd respects your privacy and is committed to protecting your personal information.

Information we may receive

This Privacy Policy explains how we collect, use, store and protect personal information submitted through our website.

1. Who we are

Lancers Group Ltd is a temporary employment agency specialising in the supply of security personnel. For the purposes of UK data protection law, Lancers Group Ltd is the data controller responsible for the personal information covered by this policy.

Company name: Lancers Group Ltd
Company number: 17406949
Registered office: 16 Sealand Road, Chester, CH1 4LB
Registered in: England and Wales
Website: https://lancersgroup.co.uk
Privacy contact: [email protected]

2. Information we collect

Depending on how you use our website, we may collect:

  • Your name, email address and other contact details you choose to provide.
  • Your employer's or company's name.
  • Information about staffing requirements, assignments and work locations.
  • Information contained in messages and enquiries sent to us.
  • Candidate information such as your postcode, mobile number, employment experience, availability and work preferences.
  • SIA licence details and information relevant to assessing your suitability for security assignments.
  • Technical information needed to operate and secure the website, such as your IP address, browser type, device information and server logs.

Please do not submit passports, bank details, right-to-work documents, health information or other sensitive documents through a public website form.

If your application progresses, we will provide an appropriate method for completing onboarding and compliance checks.

3. How we use your information

We may use your personal information to:

  • Respond to questions and general enquiries.
  • Discuss security staffing requirements with prospective clients.
  • Prepare quotations and take steps towards entering into a contract.
  • Assess candidate enquiries and suitability for potential assignments.
  • Contact candidates about relevant work opportunities.
  • Manage our relationships with clients, candidates and suppliers.
  • Verify professional qualifications or SIA licence information where appropriate.
  • Protect our website, systems, business and users from misuse or security threats.
  • Maintain appropriate business and compliance records.
  • Meet our legal and regulatory obligations.
  • Establish, exercise or defend legal claims.

We do not sell your personal information.

4. Our lawful bases

Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on:

  • Contract: when using information to take steps towards entering into a contract or to fulfil an existing contract.
  • Legitimate interests: when responding to business enquiries, managing business relationships, improving our services and protecting our systems. We consider whether our interests are balanced against your rights.
  • Legal obligation: when we need to process or retain information to comply with employment, tax, regulatory or other legal requirements.
  • Consent: where we specifically ask for your permission and consent is the appropriate lawful basis. You may withdraw your consent at any time.

Where special-category information or criminal-offence information is required during recruitment or onboarding, we will identify and document the relevant additional legal condition before processing it.

5. Sharing your information

We may share personal information, where reasonably necessary, with:

  • Website-hosting, form-processing, email and IT service providers.
  • Professional advisers such as accountants, insurers and legal advisers.
  • Clients or prospective clients where this is necessary in connection with a potential security assignment and we have a lawful basis for doing so.
  • Screening, licensing or compliance providers used during candidate onboarding.
  • Government bodies, regulators, courts, law-enforcement agencies or other authorities where disclosure is legally required.
  • A purchaser or successor if our business is sold, transferred or reorganised.

Service providers acting on our behalf may use personal information only for the services they provide to us and must protect it appropriately.

6. International transfers

Some website, email or technology providers may process information outside the United Kingdom. Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard is in place, such as UK adequacy regulations or approved contractual protections.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and reporting requirements.

Our usual retention periods are:

  • General and prospective-client enquiries: up to 12 months after the last meaningful contact.
  • Unsuccessful or unplaced candidate enquiries: normally up to 6 months after the recruitment decision or last meaningful contact.
  • Active client, worker or contractual records: for the duration of the relationship and normally for up to 6 years afterwards where required for legal, tax or record-keeping purposes.
  • Technical and security logs: only for as long as reasonably required for security and troubleshooting.

We may retain information for longer where required by law, necessary for a legal claim or requested by a regulatory authority.

Information that is no longer required will be securely deleted or anonymised.

8. How we protect your information

We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet transmission or storage system is completely secure. You should therefore avoid submitting sensitive documents through our public website forms.

9. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • Ask for access to your personal information.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete your information.
  • Ask us to restrict how your information is used.
  • Object to processing based on legitimate interests.
  • Receive certain information in a portable format.
  • Withdraw consent where processing is based on consent.
  • Complain to the Information Commissioner's Office.

These rights are subject to legal conditions and exemptions.

To exercise your rights, email [email protected]. We may need to verify your identity before responding.

You also have the right to complain to the Information Commissioner's Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO.

10. Cookies and similar technologies

Our website does not currently use advertising or behavioural-tracking cookies.

The website or its hosting provider may use strictly necessary technologies or server logs for security, form submission, network management and reliable operation. These technologies cannot always be disabled without affecting how the website functions.

If we introduce analytics, advertising or other non-essential technologies in the future, we will update this policy and provide an appropriate consent mechanism where required.

11. Third-party websites

Our website may contain links to websites operated by other organisations. We do not control those websites and are not responsible for their content or privacy practices. You should read the privacy policy of any external website you visit.

12. Changes to this policy

We may update this Privacy Policy when our services, website or legal obligations change.

The latest version will be published on this page with a revised “last updated” date.

13. Contact us

If you have questions about this Privacy Policy, wish to exercise your data-protection rights or have concerns about how we use your information, please contact:

Lancers Group Ltd
16 Sealand Road
Chester
CH1 4LB
United Kingdom

Email: [email protected]
Company number: 17406949
Registered in England and Wales